Primary Contact Channels
📱 Fastest: Chat
Direct chat: 📞 Call
Click karke direct chat shuru karein. Working hours mein jaldi jawab dene ki koshish rehti hai.
📍 Postal Address
Mumbai, Maharashtra, India
Working Hours
Monday to Saturday: 10:00 AM to 7:00 PM IST
Sunday: Closed (urgent emails monitored)
Subject Line Guide (Faster Response)
Faster response ke liye email subject me ye mention karein:
- "Loan Enquiry" — personal/business/home loans ke liye
- "Payment Gateway Enquiry" — PG facilitation ke liye
- "Partner Program" — DSA/referral program ke liye
- "Privacy Grievance" — data protection concerns ke liye
- "Content Correction" — content me errors report karne ke liye
- "Legal Notice" — kisi legal communication ke liye
- "General" — baki queries ke liye
Grievance Redressal
Agar aapki query satisfactorily resolved nahi hoti, aap designated Grievance Officer ko escalate kar sakte hain:
Grievance Officer
Name: Grievance Officer — ProWiderKart
Email: info@prowiderkart.com (subject: "Escalated Grievance")
Response timeline: Acknowledgement within 24 hours, resolution within 30 days
Further Escalation
Agar aapki grievance hamare level pe still resolved nahi hoti, aap appropriate regulator ko escalate kar sakte hain:
| Issue Type | Regulator / Authority | Link |
|---|---|---|
| Loan / Lending issues | India ke banking regulator ka Complaint Management System / Banking Ombudsman | Regulator CMS |
| Payment Gateway issues | The regulator's Ombudsman for Digital Transactions | Regulator CMS |
| Data Protection / Privacy | Data Protection Board of India | MeitY |
| Consumer Protection | National Consumer Helpline (1915) / e-Daakhil portal | e-Daakhil |
| Cyber crime / fraud | Cyber Crime Helpline (1930) | National Cyber Crime portal |
Hum committed hain fair, transparent resolution ke liye aur kisi bhi regulatory enquiry me fully cooperate karenge.
Legal and Regulatory Notices
Legal notices, summons, ya regulatory communications ke service ke liye:
- Email: info@prowiderkart.com (subject: "Legal Notice")
- Postal: Mumbai, Maharashtra, India
Hum 48 hours me acknowledge karenge aur legally required time-frame me respond karenge.
Fraud Alert
- Aap se advance fees ya processing fees demand
- Aap se OTPs, passwords, ya sensitive credentials maangega
- Upfront payment ke badle "guaranteed approval" promise karega
- Kisi individual ke personal bank account me payment maangega
Agar koi aisa request mile, immediately info@prowiderkart.com pe report karein aur local cybercrime authorities (1930 helpline / cybercrime.gov.in) ko inform karein.
Direct Chat pe Baat Karein
Fastest way to reach us — abhi Chat pe message karein.