Your Right to Data Deletion
Digital Personal Data Protection Act 2023 (DPDP Act) ke under, aap ProWiderKart se request kar sakte hain ki aapka personal data delete kiya jaye. Ye aapka legal right hai, aur hum iss request ko 30 days ke andar process karte hain.
📋 What This Page Does
Iss page se aap formally request file kar sakte hain ProWiderKart ke pass stored aapka personal data (name, mobile, email, query details) delete karne ki. Request submit hone ke baad hamari team verify karegi aur 30 din ke andar action lega.
What Data Can You Delete?
Aap niche diye gaye categories of data ke delete request kar sakte hain:
- Contact Information: Aapka stored naam, mobile number, email address
- Enquiry Records: Form submissions, Chat queries, service requests
- Communication Logs: Past conversations with ProWiderKart team
- Tracking Data: Cookie data, IP logs, browsing history on our site
- Consent Records: Note — consent records ko hum minimal form me retain karenge as legal audit trail (mandatory under DPDP Act 2023)
⚠️ Important Limitations
Kuch data legal reasons ki wajah se delete nahi ho sakta:
1. Legal retention: Tax records, audit logs (7 years minimum under Income Tax Act)
2. Pending disputes: Active grievances ya legal matters tak retention zaroori hai
3. Partner-side data: Agar aapka data India ka banking regulator partner ke saath share ho chuka hai, woh partner institution ke privacy policy ke under hai — aapko unse seedha contact karna padega
4. Consent audit trail: Minimum DPDP compliance proof retain hota hai (per Section 6(7))
Submit Your Deletion Request
Niche diya gaya form fill karein. Sab fields properly fill karne se faster verification hoga.
✅ Request Received
Aapki data deletion request successfully submit ho gayi hai. Hum 24 hours me OTP-based verification ke liye contact karenge, aur 30 din ke andar action complete karenge. Reference ID aapko email pe bhej diya jayega.
Alternate Methods to Request Deletion
Agar form submit karne me koi issue ho raha hai, niche diye gaye alternate methods se request kar sakte hain:
📧 Email Method
Email karein info@prowiderkart.com with subject: "Data Deletion Request — DPDP Act 2023"
Email body me include karein:
1. Full Name
2. Registered Mobile Number
3. Email (if applicable)
4. Scope of deletion (all data / contact only / marketing only)
5. Reason (optional)
💬 Chat Method
Chat message bhejein
Pre-filled template aayega — bas apni details fill karke send karein.
What Happens After You Submit?
Aapki request submit hone ke baad ye process follow kiya jayega:
Day 0 (Submission Day)
Aapko unique reference ID milegi (e.g., DDR-2026-XXXXX). Acknowledgement email ya Chat pe bheja jayega.
Day 1-3 (Verification)
Hum aapke registered mobile pe OTP bhejenge identity verification ke liye. Iss step me confirm karenge ki request authentic hai aur kisi imposter ne nahi ki.
Day 4-25 (Processing)
Internal team aapka data identify karke deletion process initiate karegi. Database records, backups, log files — sab covered.
Day 26-30 (Confirmation)
Deletion complete hone par confirmation email/Chat aayega with details:
✓ Kya delete kiya gaya
✓ Kya retain kiya gaya (and why)
✓ Partner institutions ko forward kiya gaya request (if applicable)
🤝 Partner Notification
Agar aapka data kisi regulator partner ke saath share ho chuka hai (Loan ke purpose ke liye), hum unhe notify kar denge aapki deletion request ke baare me. Lekin partner institutions ka data deletion unke privacy policy ke under hai — final action unhi pe depend karega.
Cost & Fee
Data deletion request mein koi fee nahi hai. DPDP Act 2023 ke under, hum koi fee charge nahi kar sakte. Unlimited requests mein bhi koi fee nahi hai.
Apvad: Agar request "manifestly unfounded ya excessive" hai (DPDP Act language), to hum decline kar sakte hain ya reasonable charges add kar sakte hain. Ye situation rare hai — genuine requests sabhi mein koi fee nahi hoti.
Your Other DPDP Rights
Data deletion ke alawa, DPDP Act 2023 me aapke aur rights hain:
- Right to Information: Hum kya data store karte hain aapke baare me — pucho
- Right to Correction: Agar data galat hai, correction request karein
- Right to Withdraw Consent: Future processing ke liye consent withdraw karein
- Right to Grievance Redressal: Issues hone par Grievance Officer se contact karein
- Right to Nominate: Future me kisi aur ko nominate karein apne data rights exercise karne ke liye
Detailed explanation ke liye visit karein: Privacy Policy
Questions or Help Needed?
Data deletion process me koi confusion ya help chahiye, hum yahaan hain:
📧 info@prowiderkart.com
💬 Chat: 📞 Call
🛡️ Grievance Officer Page